Tools
Cloud-based Customer Relationship Management software in a subdomainObjectives
- Reduce environmental impact of online services
Green Value indicator
- - reduction of ecological footprint
- - CO2 savings
- - This practice is green as it offers the option to the user, to totally avoid printing, use technology to substitute common practices of B2C and B2B procedures etc. The code used is fully optimized and search engines are discouraged to index the subdomain, so people will not be accidentally led there. To be led there you need to visit www.p-consulting.gr which is cleaner than 67% of web pages tested. Only 0.54g of CO2 is produced every time someone visits this web page which is hosted on servers based on sustainable energy. Moreover it is graded as A’ quality webpage, from coding optimization, performance, structured, images etc grading ( https://gtmetrix.com
Explanation
This practice is useful in several project phases, namely:1. Project Management
Each user has their own subfolder containing all needed information and project management data
2. Project Implementation
Each user in the specific subfolder has all the needed information, contracts and invoices in HTML and can choose to download documents or not in PDF format. Even a signature box is offered to let the customer sign online without the need of printing, signing stamping, scanning, uploading etc
3. Quality & Evaluation
Users receive regularly online questionnaires, regarding the evaluation of the collaboration. Quality is ensured by 2-way authentication, traceability, multiple languages, flexibility on what the user wants to see, clean HTML code, white background, colours used as little as possible, SSD hosting servers for speed, online security supported by Google protocols and backed up 24/7 in the cloud.
PROS/CONS of the action
Pros:- - in addition to positive environmental effects it saves work
- - makes projects and websites already developed more sustainable (in the sense that their usage is prolonged) as they constantly change and have new information added
- - makes project management easy and accessible from everywhere
- - optimized for speed, easiness, and pleasant environment
- - UI and UX loved by customers
- - no printing required (contracts, invoices, proof of payment etc.)
- - quality in B2B and B2C procedures
- - fixed project management procedures
- - communication with customers is taking place only in writing.
- - 3% of customers would need support (1st time users)
Certified
Not CertifiedLink to useful sources
This good practice is based on the current practice of one of our project partners P-Consulting: